Contact Policy

This Contact Policy describes how Krot Services manages all forms of communication with prospective clients, current clients, and the general public. Our goal is to maintain professional, responsive, and respectful communication at all times.

1. How to Contact Us

You may reach Krot Services through the following official channels:

• Email: serviceskrot@gmail.com — Primary channel for all inquiries
• Phone / WhatsApp: +91 86980 46613 — Preferred for international and urgent inquiries
• Contact Form: Available on our website at www.krotservices.com/#contact
• Consultation Call: Book via our website for a scheduled 30-minute discovery call

Please use official channels only. We do not conduct business or accept projects through personal social media profiles or unofficial messaging apps.

2. Response Time Commitments

We are committed to timely, professional communication:

• Initial Inquiry (Email/Form): Within 24 hours on business days
• Project Proposals: Detailed quotes delivered within 48–72 hours of your inquiry
• Active Client Communications: Within 4–8 business hours during project delivery
• Support Requests (Post-Launch): Acknowledged within 24 hours; resolution within 48–72 hours depending on severity
• Emergency/Critical Issues: Response within 4 hours for clients on active maintenance plans

Our business hours are Monday to Friday, 9:00 AM – 7:00 PM (UTC+5:30). We observe major international holidays and will communicate in advance of any planned unavailability.

3. Communication Standards

Krot Services expects all communication to be conducted in a professional and respectful manner. We reserve the right to decline or discontinue communication that involves:

• Abusive, offensive, or threatening language
• Harassment or discriminatory content
• Spam or unsolicited commercial messages
• Fraudulent or deceptive communications
• Requests to engage in illegal or unethical activities

4. Project Communication During Engagement

Once a project is initiated:

• A dedicated communication channel will be established (email thread, Slack, or WhatsApp group)
• Weekly progress updates will be shared unless a different cadence is agreed upon
• All major decisions, scope changes, and approvals must be documented in writing
• We use project management tools (Trello, Notion, or similar) for task tracking — clients will be given access
• All feedback must be provided through the agreed channel to ensure nothing is missed

5. Confidential Communication

All information shared with Krot Services through any communication channel is treated as confidential (see our Privacy Policy). We do not share client communications with third parties except as required by law or with your explicit consent.

If you wish to share sensitive business information (NDAs, proprietary data, financial details), please request a Non-Disclosure Agreement (NDA) before disclosure. We are happy to sign NDAs for all client engagements.

6. Marketing Communications

If you contact us or submit a project inquiry, we may follow up with relevant service information. You can opt out of marketing communications at any time by:

• Replying "UNSUBSCRIBE" to any email
• Sending an opt-out request to serviceskrot@gmail.com

Transactional communications (project updates, invoices, support responses) are not subject to marketing opt-outs.

7. Language of Communication

Our primary language of business communication is English. We can accommodate basic communication in other languages where our team has proficiency, but all legally binding project agreements and official documents will be in English.

8. Retention of Communications

We retain business communications for a minimum of 5 years for legal and accounting purposes. This includes emails, project briefs, proposals, and contracts. For more information on how we handle your data, see our Privacy Policy.

9. Accessibility

We are committed to accessible communication. If you require alternative communication formats or accommodations due to a disability, please inform us and we will make every reasonable effort to accommodate your needs.

10. Feedback and Complaints

We welcome all feedback — positive or constructive. If you have a complaint about our communication or services:

• Email us at serviceskrot@gmail.com with subject line "Complaint – [Brief Description]"
• We will acknowledge your complaint within 24 hours
• A formal response will be provided within 5 business days
• We are committed to resolving all complaints fairly and professionally

11. Changes to This Policy

We may update this Contact Policy from time to time. Updated versions will be posted on this page with a revised "Last Updated" date.

12. Contact Us About This Policy

If you have questions about this Contact Policy, please reach us at:

• Email: serviceskrot@gmail.com
• Phone / WhatsApp: +91 86980 46613
• Business: Krot Services (remote-first, India-based agency)
• Website: www.krotservices.com