Refund Policy

At Krot Services, we are committed to delivering exceptional quality and client satisfaction. This Refund Policy outlines the terms and conditions under which refunds may be issued for our software development and digital services. By engaging our services, you acknowledge and agree to this policy.

1. Nature of Our Services

Krot Services provides custom software development, design, and digital transformation services. Due to the bespoke nature of these services — where significant labor, expertise, and time are invested from the moment a project begins — refunds are handled on a case-by-case basis within the framework outlined below.

Unlike physical products, digital services cannot be "returned" once delivered. Our refund policy is designed to be fair to both parties while protecting the substantial work invested by our development team.

2. Refund Eligibility

2.1 Before Project Commencement

If you cancel your project before any work has begun (i.e., before the project kick-off meeting and before any design or development work is initiated), you are entitled to a full refund of any payments made, minus any applicable bank transfer or payment processing fees (typically 2–5%).

Cancellation requests must be made in writing to serviceskrot@gmail.com within 48 hours of payment.

2.2 After Project Commencement – Partial Refund

If you cancel after work has commenced, refunds are calculated based on the percentage of work completed:

• 0–25% completion: Refund of up to 50% of the deposit paid
• 25–50% completion: Refund of up to 25% of the deposit paid
• 50–75% completion: No refund of deposits; any additional payments beyond the deposit may be partially refunded based on work not yet started
• 75–100% completion: No refund applicable

The percentage of completion is determined by Krot Services based on documented milestones and will be shared with the client upon request.

2.3 After Final Delivery

No refunds are issued after the final deliverable has been delivered and the client has approved the work. Once a project is marked as "complete" by both parties, all payments are final.

3. Non-Refundable Situations

Refunds will not be issued in the following circumstances:

• Client changes their mind about the project after work has commenced
• Client fails to provide required content, assets, or feedback, causing project delays
• Client requests features or scope changes beyond the original agreement
• Dissatisfaction arising from misrepresentation of requirements by the client
• The project has been fully delivered and accepted by the client
• Issues caused by third-party services, APIs, hosting providers, or external platforms not under Krot Services' control
• Client's business circumstances change (closure, budget cuts, change of direction)
• Requests made more than 30 days after the final delivery date

4. Quality Guarantee and Bug Fixes

We stand behind the quality of our work. If our delivered product contains defects or does not meet the agreed specifications:

• We offer a 30-day bug fix warranty after final delivery at no additional cost
• Bugs are defined as functionality that does not work as specified in the original project agreement
• Bug fixes are our first remedy — we will work diligently to resolve any issues before any refund discussion
• If we are unable to fix a critical defect within a reasonable timeframe, a partial refund may be negotiated

5. Refund Process

To request a refund:

• Email serviceskrot@gmail.com with the subject line "Refund Request – [Your Project Name]"
• Include your full name, project details, reason for the refund request, and any supporting documentation
• We will acknowledge your request within 2 business days
• A decision will be communicated within 7 business days
• Approved refunds will be processed within 10–14 business days via the original payment method

6. Dispute Resolution

We are committed to resolving any disputes fairly and professionally. If you are dissatisfied with our service, please contact us first — we will make every reasonable effort to address your concerns before any refund is required. Most issues can be resolved through open communication and our commitment to quality delivery.

7. Modifications to This Policy

Krot Services reserves the right to update this Refund Policy at any time. Changes will be posted on this page with an updated date. The policy in effect at the time of your project agreement governs your engagement.

8. Contact Us

If you have questions about this policy or wish to discuss a refund, please reach us at:

• Email: serviceskrot@gmail.com
• Phone / WhatsApp: +91 86980 46613
• Business: Krot Services (remote-first, India-based agency)
• Response Time: Within 2 business days